proactive it support plans

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HOW IT WORKS

Our proactive IT Support plans are designed to suit business clients who want to achieve fast and reliable IT support at a discounted rate comparing to ad hoc basis.

The plan provides for a deep discount on labour rates in exchange for a small monthly fee. The deeply discounted rate allows you to call for a technician for all aspects of IT direction and support.

Your computer and network systems will be scheduled for maintenance on a monthly basis to ensure maximum performance. We proactively look for potential problems and prevent them from happening.

Unlike Ad Hoc services where you need to pay for service fee upon it's finished, with our IT Support plan you will receive prompt services first without worrying about costs. Services are billed on a monthly basis instead and you will also receive discounts and extra benefits.

Join our IT Support plan today and start to see the difference!

FEATURED BENEFITS

	FREE hours of IT services every month
	Deeply discounted rate
	Monthly system maintenance
	FREE telephone email support and troubleshooting
	Great discounts on email and web hosting
	FREE IT Advice, Consulting and Recommendations
	Great discount on Search Engine Optimization
	Great discount on camera surveillance installation
	Preferred scheduling
	Discounted rate for employee personal computers
	Flexible payment options
	Remote support enabled for immediate assistance

NETWORK DOCUMENTATION

As part of our IT Support plans, you get a complete organized and well referenced documentation folder of your computer network diagram, system recovery procedure, new workstation add-in procedure, backup documentation, etc.

The folder also contains all information about registration details, technical details, software and hardware driver CD-ROM.

This is the extreme benefit that contributes to your business systemization.

AUTOMATIC DATA BACKUP

Data is critical to any business. It is important to have an automated backup running daily.

As part of our IT Support plans, our technicians will set up a daily unattended backup to secure your data to an external hard drive.

A log file will be emailed daily to update you with the latest backup status.

REMOTE SUPPORT

If your business have grown to more than 10 computers, you wouldn’t want to pay for every visit just to fix a small issue such as email or sound problem.

To reduce this cost and improve efficiency, we will enable remote support on all computers.

With just a few clicks, our technicians will be able to troubleshoot the problem remotely.